[vc_row][vc_column width=”1\/6″][vc_empty_space height=”40px”][vc_wp_custommenu nav_menu=”159″][\/vc_column][vc_column width=”2\/3″][vc_empty_space height=”40px”][vc_column_text]<\/p>\n
HOW TO MAKE THE RETURN<\/p>\n
[\/vc_column_text][vc_separator][vc_column_text]The return service is available at the expense of the buyer with the courier of his preference.<\/p>\n
You can return your items, without ever having used them,\u00a0within 14 days from the delivery date and ask for a replacement, receive a refund or a store credit to be used on the entire catalogue, without time limits. The items to be returned must be shipped from the same country in which you received them. VIVELADIFFERENCEMADEINITALY.IT does not offer free returns, the return is charged to the customer.<\/strong><\/p>\n Shipping address: ViveLaDifference, Viale del Partigiano, 5 – Treviglio (BG), 24047<\/strong><\/p>\n VIVELADIFFERENCEMADEINITALY.IT\u00a0 declines all responsibility for any loss, damage due to bad packaging or delay in delivery of the return.[\/vc_column_text][vc_column_text]<\/p>\n [\/vc_column_text][vc_separator][vc_column_text]After sending a request email to info@viveladifferencemadeinitaly.it, you can prepare your package. Each returned product can only be worn for proof of the same. It must not have been worn for other purposes and\/or treated in any way.<\/p>\n Footwear must be tried on on a clean carpet or surface and must be returned in their original box.<\/p>\n The original box is considered an integral part of the product and for this reason it must not be damaged and cannot be used as the only external packaging.[\/vc_column_text][vc_column_text]<\/p>\n [\/vc_column_text][vc_separator][vc_column_text]In case of a defective or damaged item, contact our Customer Care immediately. We kindly ask you to provide us with detailed information on the defect you are experiencing and to send us photos. Our team will review your request and provide a solution to the problem as soon as possible.[\/vc_column_text][vc_column_text]<\/p>\n [\/vc_column_text][vc_separator][vc_column_text]Once the return has been received, we will verify that all the conditions listed above have been met: if the procedure has been carried out correctly, we will ship the chosen item as a replacement or the refund will be made through the same payment method used during the return. purchase, excluding any shipping costs.<\/p>\n The refund usually takes place after a few days. Processing times may vary depending on the payment method and bank.<\/p>\n If the order was paid on delivery, the refund will be made by bank transfer.<\/strong> [vc_row][vc_column width=”1\/6″][vc_empty_space height=”40px”][vc_wp_custommenu nav_menu=”159″][\/vc_column][vc_column width=”2\/3″][vc_empty_space height=”40px”][vc_column_text] Returns and Refunds HOW TO MAKE THE RETURN [\/vc_column_text][vc_separator][vc_column_text]The return service is available at the expense of the buyer with the courier of his preference. You can return your items, without ever having used them,\u00a0within 14 days from the delivery date and ask for a replacement, receive a refund…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nPREPARE YOUR RETURN<\/h4>\n
\nPack the items securely making sure that the product and the box arrive intact. If the items or the box are damaged, we will not be able to accept your return.<\/p>\nDEFECTIVE ITEMS<\/h4>\n
REIMBURSEMENT<\/h4>\n
\nAs an alternative to a refund, you can choose to receive a Store Credit – equal to the amount of the returned item – to be used on the entire catalog and without time limits.[\/vc_column_text][\/vc_column][vc_column width=”1\/6″][vc_empty_space height=”40px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”40px”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"